Dorn Homes Warranty
At your new home orientation, you will be introduced to your customer care representative. Your representative will be your liaison between you and the Dorn Homes' trade partners whenever it’s necessary to schedule service work on your new home. In addition, Dorn Homes will provide each homeowner with the added security of an extended warranty through the 2-10 Home Buyers Warranty program that provides additional coverage for years 3 through 10.
The Benefits Include:
- 10 years of premier protection
- A simple and efficient complaint resolution process, should a problem ever arise
- A clear understanding of what is covered by the warranty and who is responsible for replacement or repair
Service Requests Years 1-2
Homeowner ITK (Internet Tool Kit) is our online customer service portal that allows our homeowners to make a request for service, years 1-2. It allows you as the homeowner to track the progress of your service requests and see schedule dates. When you close on your home, you will receive an ITK (Internet Tool Kit) login username and password. This will give you access to our online customer service (ITK) portal which can be accessed below, or at www.dornhomes.com in the top right corner of the page. You’ll simply log in and complete the customer service request information on the screen and submit.
Service Requests Years 3-10
Dorn Homes provides an insurance-backed structural warranty for years 3-10, from 2-10 Home Buyers Warranty (2-10 HBW), the industry's leading structural warranty provider, on every home we build. The reason we provide this additional protection is simple. You deserve peace of mind. We care about the quality of the homes we build, and an insurance-backed third-party structural warranty from 2-10 HBW confirms our commitment to protecting you and your home. With the industry’s leading structural warranty backing you up, you can rest assured you made the right decision buying a new Dorn Home.
Submit service requests for years 1-2 using the Homeowner ITK Portal link below. Homeowners that are within years 3-10 and closed on their home prior to August 2021, use the Quality Builders Warranty link. Homeowners that closed after August 2021 will use the 2-10 Homebuyers Warranty link below.
